Bold questions every account manager must ask to stop client churn

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Ever feel like you're walking on eggshells during tough client conversations?

If you've hesitated to ask bold questions in high-stakes situations—especially when a client is unhappy or considering leaving—this episode is for you.

This is Episode 22 of Say What You See, created for client-facing professionals—account managers, consultants, coaches, and agency leads—who are ready to stop people-pleasing and start leading with authority.

What this episode helps you solve:

- You’ll learn how fear holds you back from the exact conversations that can save client relationships and solidify your authority.

- Instead of tiptoeing around complaints, you'll learn to step into them with calm confidence and the right language.

Why it’s worth your time:

These aren’t just “nice-to-have” insights. These are the exact questions and mindsets that shift you from service provider to trusted advisor—and help you reduce churn, elevate retention, and build stronger partnerships with your clients.

In this episode, you’ll learn:

• The inverse relationship between fear and effectiveness in high-stakes conversations
• How to ask bolder questions without increasing friction
• The shift from “fixing problems” to facilitating solutions as a peer, not a supplicant
• How to uncover the real reason clients are unhappy—using the “law of three”
• Bold, ready-to-use questions to reset or repair client relationships
• Why transformational relationships require tension (and how to handle it)

Already watched? Let’s keep the conversation going:

- Which bold question are you going to try?

- What was one insight that made you rethink how you handle client complaints?

- Have you ever had a conversation that saved a client relationship? Share it below!

🗣️ 👀

Chris